Frequently Asked Questions

Click 'Get Instant Quote' and upload your 3D file (.stl, .obj, .stp, or .step). Choose material, colour, surface quality, and turnaround speed. The tool calculates pricing instantly — no waiting.

Pricing depends on material, part size, surface quality, infill (part strength), and turnaround speed. Upload your file to our instant quote tool to see an exact price in seconds. No minimum order.

No. We accept single parts. No minimum quantity, no minimum spend.

.stl, .obj, .stp, and .step up to 150MB. For larger files, email us a Google Drive or WeTransfer link.

Yes. We offer CAD design, digital sculpting, and 3D scanning. Visit our Design & CAD Service page or contact us to discuss your project.

Standard: 2–5 business days. Average across all orders is 48 hours. Express (1–2 days) and Next Day (under 24 hours) are available.

Standard: up to 1 metre in any direction (1,000 × 1,000 × 1,000mm). Large format: up to 2.5 metres. We can also split and assemble multi-piece builds for even larger projects.

PLA is most economical — great for visual models and display. PETG is tougher, chemical-resistant, and better for functional parts and outdoor use.

ASA — UV-resistant and weatherproof. Use our Material Selector to confirm the best fit.

Yes. We print PA-CF (carbon fibre nylon) and PETG-CF (carbon fibre PETG), both in black. Through our Fabrication service we also offer solid bronze and glass casting from 3D printed patterns.

Pickup is free from our Sydney Print Lab by appointment only. Wait for your ready-for-pickup email, then book an available time using its booking link. Bring your order confirmation and photo ID. We also ship Australia-wide via tracked courier, professionally packaged.

Triage Service: $165 per printer (diagnostics + first-hour repairs included). Additional repairs are quoted based on parts and labour.

A fixed-price diagnostic and first-hour repair session. We inspect the printer, diagnose all issues, and attempt a repair within the first hour. If the issue is fixed in that time, there's no extra charge.

If the issue requires more work or parts, we'll provide a clear repair quote before proceeding. No hidden costs — just transparent, upfront pricing.

Many repairs are completed within the first session. If additional work is required, most repairs are completed within 1–3 business days.

Yes. Drop-off is free at our Sydney service centre, mail-in is available Australia-wide, and on-site service covers NSW and ACT. Book the repair form first, then choose your method.

All FDM 3D printers — Bambu Lab, Prusa, Creality, Ultimaker, FlashForge, Raise3D, Anycubic, Voron and many more, from consumer to industrial. We're one of the most experienced Bambu Lab repair centres in Australia.

Every new printer we sell includes our 12-Month Warranty: defects in materials or workmanship are repaired or replaced at no charge, parts and labour included, at our Sydney service centre. It is in addition to your rights under the Australian Consumer Law.

Prepaid servicing for one printer. Annual Care ($299 a year) includes 1 Recalibration Service and 1 Repair Credit; Biannual Care ($449 a year) includes 2 services and 1 Repair Credit. The Repair Credit is diagnosis and up to 2 hours of labour on one workshop job, back to base. Parts, freight and callouts are charged separately.

Yes. Any printer of a make and model we service qualifies, bought from us or not, at any time. If we haven't serviced it in the last 12 months, the first service is also an entry check, and faults it finds are quoted before any work.

Nothing for parts, diagnosis or labour. We return the printer at our cost and reimburse your reasonable freight to us. If no covered fault is found, a $165 assessment fee applies and freight is yours. We tell you this before you send the printer.

Consumables such as the complete hotend, build plates, PTFE tubes and filters (the full list is Schedule 1 of the 12-Month Warranty Terms), normal wear and tear, damage from drops, liquid or power surges, faults caused by non-genuine parts or modifications, and cosmetic damage. Your Australian Consumer Law rights still apply.

Beginner Workshops (first-time operators), Advanced Operator sessions (calibration, multi-material, troubleshooting), and Institutional / on-site programs tailored to your hardware and workflow. Book online via our training page.

We supply printers, filament, slicer access, and all consumables. Bring a laptop if you want to take your work-in-progress slicer profiles home.

Yes — up to 48 hours before the session at no charge. Inside 48 hours, we ask for 50% to cover prepared materials.

Yes. Three or more attendees from the same organisation receive 15% off Beginner and Advanced sessions.

Yes. Parts printed in our PLA, rPLA, PETG, or rPETG (unpainted, uncontaminated) can be returned for free recycling. No other Australian 3D printing service offers this.

Yes. We produce rPLA and rPETG and run an ECO spool refill system to cut waste. See our Sustainability hub for the full recycling ecosystem.