SHIPPING & RETURNS

    We offer fast, reliable shipping across Australia, New Zealand, and internationally. Every order is securely packed and tracked to ensure it arrives safely.

    Free courier shipping on eligible filament orders of $89 or more after discounts

    Applies to Standard Print Co. filament delivered to Australian street addresses served by CouriersPlease. Printers, equipment, accessories, empty spools, pellets and regrind do not count towards the threshold. Other items in a mixed order have separate shipping charges. PO/GPO Boxes, Locked Bags, Private Bags, Parcel Lockers, Parcel Collect, Poste Restante and care-of-post-office addresses use paid Australia Post shipping. Australia Post services remain paid even when the filament subtotal reaches the threshold. Final delivery options and charges appear at checkout.

    DOMESTIC SHIPPING (AUSTRALIA-WIDE)

    ServiceEstimated Time
    Economy Parcel Post2–9 Business Days
    Express Parcel Post1–2 Business Days
    Sydney Metro Same-DayContact us before ordering to confirm availability, eligibility and price
    Free Scheduled PickupChippendale, by appointment after your ready-for-pickup email
    Printer Courier Delivery7–10 Business Days

    INTERNATIONAL SHIPPING

    DestinationEstimated Time
    United States (Express)3–6 Business Days
    New Zealand (International Courier)4–6 Business Days
    New Zealand (Economy Air)9–25 Business Days
    North America, Western Europe & Asia-Pacific6–13 Business Days
    Other Countries10–15 Business Days

    Need an expedited international service? Email us at info@standardprintco.com

    TRACKING & INSURANCE

    • •Tracking included on shipped orders
    • •International shipments include tracking & insurance
    • •Tracking details provided via email once shipped

    RETURNS & EXCHANGES

    We accept returns within 30 days of purchase, provided the item is unused, in its original condition, and in original packaging.

    NON-RETURNABLE ITEMS

    • ×Downloadable software products
    • ×Hazardous materials, flammable liquids/gases
    • ×Custom or made-to-order items

    EXCHANGES

    We replace items if defective or damaged. Contact info@standardprintco.com for exchange requests.

    FILAMENT RETURNS

    Opened filament cannot be returned unless there is a confirmed manufacturer fault. All filament returns are subject to inspection and approval at our sole discretion. Unopened filament in original packaging may be returned within 30 days.

    WARRANTY & REPAIRS

    3D PRINTER WARRANTY

    Every new 3D printer sold by STANDARD PRINT CO. comes with our 12-Month Warranty. Defects in materials or workmanship are repaired or replaced at no charge, parts and labour included. It is in addition to your rights under the Australian Consumer Law.

    • •Repairs in Sydney: bring the printer to our service centre or freight it to us. On a covered fault we return it at our cost and reimburse your reasonable freight to us.
    • •Not covered: consumables (Schedule 1 of the 12-Month Warranty Terms), damage from accident, misuse or modification, and cosmetic damage that does not affect function
    • •To claim, send your order number, the printer's serial number and a description of the fault
    12-Month Warranty Terms

    Got a problem with your 3D printer? We offer professional 3D printer servicing and repairs. Check out our Service & Repair page for more details or view our Care Plans.

    HOW TO RETURN YOUR PRODUCT

    RETURN ADDRESS

    Shop 1, Ground Floor, 67–69 Regent Street
    Chippendale NSW 2008, Australia

    Once we receive and inspect your return, we'll notify you about your refund or exchange status. Refunds are processed back to your original payment method. Processing times may vary by bank or card provider.

    NEED ASSISTANCE?

    Further questions go to info@standardprintco.com. We respond directly.