STANDARD PRINT CO. / Printer Support
Care Plans
A year of servicing for one printer, paid upfront, with a Repair Credit for one workshop job.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faults covered by the Australian Consumer Law or the 12-Month Warranty are fixed at no cost and never use your plan.
01 / Plans
Compare plans
| Per printer, inc GST | No plan | Annual Care | Biannual Care |
|---|---|---|---|
| Recalibration Service (18-point) | $165 each | Yes1 per year | Yes2 per year |
| Repair Credit: diagnosis + up to 2 h labour, back to base | Quoted | Yes1 per year | Yes1 per year |
| Faults covered by the ACL or 12-Month Warranty fixed free | Yes | Yes | Yes |
| Response within 48 hours (excl. weekends and public holidays) | Not included | Yes | Yes |
| Parts | Quoted | Quoted | Quoted |
| Freight and callouts | Charged | Charged | Charged |
| Any printer we service, bought here or not | Not included | Yes | Yes |
| Transfers free to a new owner | Not included | Yes | Yes |
| Price | — | $299 / year | $449 / year |
No plan—
- Recalibration Service (18-point)
- $165 each
- Repair Credit: diagnosis + up to 2 h labour, back to base
- Quoted
- Faults covered by the ACL or 12-Month Warranty fixed free
- Yes
- Response within 48 hours (excl. weekends and public holidays)
- Not included
- Parts
- Quoted
- Freight and callouts
- Charged
- Any printer we service, bought here or not
- Not included
- Transfers free to a new owner
- Not included
Annual Care$299 / year
- Recalibration Service (18-point)
- Yes1 per year
- Repair Credit: diagnosis + up to 2 h labour, back to base
- Yes1 per year
- Faults covered by the ACL or 12-Month Warranty fixed free
- Yes
- Response within 48 hours (excl. weekends and public holidays)
- Yes
- Parts
- Quoted
- Freight and callouts
- Charged
- Any printer we service, bought here or not
- Yes
- Transfers free to a new owner
- Yes
Biannual Care$449 / year
- Recalibration Service (18-point)
- Yes2 per year
- Repair Credit: diagnosis + up to 2 h labour, back to base
- Yes1 per year
- Faults covered by the ACL or 12-Month Warranty fixed free
- Yes
- Response within 48 hours (excl. weekends and public holidays)
- Yes
- Parts
- Quoted
- Freight and callouts
- Charged
- Any printer we service, bought here or not
- Yes
- Transfers free to a new owner
- Yes
Fleets of 5 or more at one site: 15% off. Full detail in the Care Plan Agreement.
All 18 points on our Service Checklist, from nozzle and extruder cleaning to belts, bearings, electronics and a test print.
Done at our Sydney service centre, or on-site at the callout fee for your postcode. Book it any time in the plan year. On Biannual Care, the two services are at least 3 months apart. Worn or consumable parts are quoted before we replace them.
03 / Repair Credit
How the Repair Credit works
- One workshop job of your choice per plan year: a repair, a part replacement or an upgrade fitting.
- Diagnosis and up to 2 hours of labour. Anything over 2 hours is quoted before we start.
- Back to base: bring the printer to our Sydney service centre, or freight it to us.
- Parts are quoted separately.
- A fault covered by the Australian Consumer Law or the 12-Month Warranty is fixed at no cost and leaves the credit unused.
04 / Entry check
Not serviced by us in the last 12 months?
Your first Recalibration Service is also an entry check. Any faults it finds are quoted before we do the work, and they aren't paid from the Repair Credit.
05 / Not included
Charged separately
- Parts and consumables
- Freight to and from us
- Callouts and on-site work
- Labour beyond 2 hours on the Repair Credit
- Work on any printer other than the plan printer
- Data recovery, filament and materials
06 / FAQ
Common questions
When does a plan start?
On the day you buy it, and it runs for 12 months. We remind you in month 11. Renewal is a new purchase; we never charge you automatically.
Do I need to have bought the printer from you?
No. Any FDM printer of a make and model we service qualifies, and you can buy a plan at any time.
What happens to services I don't use?
They end with the plan year. Unused Recalibration Services and the Repair Credit don't carry over and have no cash value.
Can I cancel?
Within 30 days of purchase, a full refund if nothing has been used. After that, we refund the whole months remaining, less services used ($165 each) and any Repair Credit used at our standard rates. No administration fee.
What if I sell the printer?
The plan transfers to the new owner at no charge. Tell us their name and contact details within 30 days of the sale.
How long does a workshop job take?
We aim to finish within 10 business days of receiving the printer. Parts supply can extend that, and we keep you updated.
Is there a fleet price?
Yes. 5 or more plans for printers at one site, bought in the same order, are 15% off. We apply it on your quote.