Support / Onboarding
Your New Printer — Getting Started Right
Congratulations on the new machine. Spending an hour on these eight steps now will save you days of frustration later — and put you on the path to predictable, repeatable prints.
01 / Checklist
Eight steps before your first real print
- STEP 01
Unbox & inspect
Open the carton carefully and check for any shipping damage. Verify contents against the packing slip before discarding packaging — keep it for the warranty period in case of return.
- STEP 02
Choose your location
A stable, level surface with good ventilation. Keep ambient temperature between 18–28°C. Avoid direct sunlight, drafts, and high-traffic areas where the printer could be knocked.
- STEP 03
Level & calibrate the bed
Follow your printer's specific bed-levelling routine before the first print. Skipping this is the single most common cause of first-print failures.
Foundations of printing - STEP 04
Load your first filament
Start with PLA. It's forgiving, prints at moderate temperatures, and exposes calibration issues quickly. Save the engineering polymers for once you trust the machine.
Shop PLA - STEP 05
Run the test print
Use the printer's built-in test file. Don't skip it. The test print confirms the machine has survived transit, axes are square, and the first-layer settings are correct.
- STEP 06
Install slicer software
Most printers ship with a recommended slicer (Bambu Studio, PrusaSlicer, OrcaSlicer). Install it, import the manufacturer's profile, and update to the latest version.
Slicing setup guides - STEP 07
Print your first real model
Recommended: a Benchy or a 20mm calibration cube. Check for layer adhesion, dimensional accuracy, and surface finish. These tell you whether further tuning is needed.
- STEP 08
Note your service interval
Your 12-Month Warranty needs no registration: we record the serial number at dispatch. Calibration drifts with use, so plan a service every 12 months or 1,000 print hours, whichever comes first.
Service Checklist
02 / First-week issues
If something doesn't print right
Bed adhesion failure
First layer lifts or won't stick. Re-level, clean the bed with IPA, and verify Z-offset.
Stringing between moves
Wispy filament between print sections. Dry your filament and tune retraction settings.
Under-extrusion
Gaps, weak walls, or missing layers. Check filament path for binding and verify nozzle temperature.
Filament tangle
Spool jams mid-print. Always anchor the free end in the spool's notch when not loaded.
Symptoms persisting beyond the first week? Run the full diagnostic at Is my printer broken?
03 / What to do next